Technical Support & Services

Simple Solutions for Your Home & Small Business Computers

All on-site and pick-up service calls are by appointment only. Please see our contact Hours and service area prior to requesting support. Quotes are given after proper diagnostics of the computer have been completed (if applicable). Flat-rate quotes are assigned if services must be done in-shop.

View Hourly Service Rates

Maintenance & Cleaning

Health Check & Optimisation

On-Site: Hourly

In-Shop: Residential: $60 | Business: $80

- Computer maintenance for regularly maintained machines. Usually recommended every 6 months.

- On-site, remote support, or In-Shop.

Health Check & Optimisation (Adv.)

In-Shop: Residential: $80 | Business: $100

- Advanced maintenance for PCs that have not had service in a long period of time, or have been exposed to a virus, malware or other form of security breach.

- In-Shop service only.

Dusting & Hardware Check

Add-on for maintenance service: $20

Standalone service: $40

- Desktop and laptop cleanup with air-dusting - removing debris and other build up of dust, hair etc from unit to increase performance and prevent overheating.

Security & Antivirus Solutions

Virus & Malware Removal

In-Shop: Residential: $120 | Business: $140​ 

- Removal of viruses, malware, spyware, and other forms of malicious programs from the computer.

- Includes our advanced ​maintenance service.​

- More Information

- In-Shop service only.

Minor Infection Removal

On-Site: Hourly

In-Shop: Residential: $60 | Business: $80

- Potentially unwanted programs, spyware/adware, browser hijackers, etc. which can be remedied easily, fall under this service category.

- On-site, remote support, or In-Shop. 

Emsisoft Anti-Malware

Residential: Starting at $40 /year

Business: Starting at $85 /year for 3 PCs 

- Complete PC protection that works.

- Protecting you from Ransomware, Bots/Backdoors, Banking Trojans, and PUPs.

- 4 proven protection layers to block online threats on all levels​.

- Fully Managed Antivirus

- More Information

Bitdefender Cloud Security

Subscription: Starting at $60 /year per PC/Mac

- Firewall with intrusion detection

- Anti-Exploit

- Process Monitoring

- Content Control

- Device Control (hardware input/output)

- Web Filtering -  Anti-Phishing, access control, data protection

- Fully managed and monitored

- More Information

WiFi & Network

Connectivity Support

On-Site: Hourly

- Troubleshoot connectivity issues

- Install and configure network cards and wireless connections

- Configure and secure a router

- Create a secure network

- Coordinate setup preferences

- Connect peripheral devices to the wireless network.

- On-site service only.

New WiFi Connection Setup

On-Site: Hourly

- Configure and secure a router

- Create a secure network

- Coordinate setup preferences

- Connect peripheral devices to the network.

- On-site service only.​

Security Setup & Optimisation

On-Site: Hourly

- Update your router to the latest firmware version.

- Implement the optimal encryption protocol for your environment

- Advise you on creating secure login credentials

- Recommend additional device(s) or software to optimally secure your network.

- On-site service only.​ 

Tech Services & Support

Printer Setup & Support

On-Site: Hourly

- Printer setup & troubleshooting with supported wired/wireless devices.

- Latest drivers installed and printer settings configured.

- On-site service only.​

New Computer Setup

On-Site: Hourly
In-Shop: $120.00 Flat-Rate ​​​

- New computer setup and configuration, windows updates, personalised settings, antivirus install and wired/wireless printer setup.

- ​On-site or In-Shop.​

Email Setup & Support

On-Site/Remote: Hourly

- Email setup and troubleshooting for most email programs.

- Setup IMAP/POP3 for the requested email service.

- Import Contacts/Calendar entries.

- Remote or On-Site service.​

Computer Training

On-Site: Hourly

- Wanting to learn something new about your computer, device or software?

- Windows, macOS, iOS, Android and MS Office training is available, one on one.

- On-site service only.​​

IT Consulting

On-Site: Hourly

- In home or in office tech consulting. 

- Considering changing things up? We'll assist you with what you need to get for hardware, software and peripherals.

- On-site service only.

Mobile Device Setup & Support

On-Site: Hourly

- Help with initial setup and connect to the internet

- Setup email account

- Show how to find and install applications

- Show how to find and get connected to a wireless network

- Troubleshoot any issues with your mobile device.

- On-site service only. 

Data Management, Backup & Recovery

Data Transfer & Backup​

On-Site: Hourly

In-Shop: Starting at: 

Residential: $75 | Business: $90 

- Transfer/backup user data from a healthy hard drive (with no bad sectors) to another hard drive/PC.

- On-site or In-Shop.​

Data Recovery

​In-Shop: Residential | Business: $80 - $150

Off-Site Recovery Centre: Referral

- Data recovery for erased/formatted or dead machines.

- For more extreme data recovery requirements, drive(s) will need to be handled by a recovery centre.

- In-Shop Service Only.​​

Secure Format

In-Shop: Residential: $40 | Business: $60
- The secure removal of data from your hard disk drives, USB sticks, and SSD's. 

- Mainly used if you are selling or disposing of your computer's media storage.

- In-Shop Service Only.​

LTBackup/ProBackup

Subscription: $6.00/month | $60/year 

- For Windows Only.

- Standard monitoring for backups

- Backup Files and Folders, databases, etc

- Data encryption and SSL transfer (256-bit encryption)

- Unlimited backup history, adjustable according to available space

- Unlimited free cloud data recovery

- Servers located in Canada

- More Information

SBackup/MedicBackup

Subscription: Starting at $14.95 /month

- For Windows, macOS and Linux

- 100% supervised/managed backups.

- Daily monitoring and error correction

- Backup Files and Folders, databases, etc

- Data encryption and SSL transfer (256-bit encryption)

- Unlimited backup history, adjustable according to available space

- Unlimited free cloud data recovery

- Servers located in Canada

- More Information

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