All on-site and pick-up service calls are by appointment only. Please see our contact Hours and service area prior to requesting support. Quotes are given after proper diagnostics of the computer have been completed (if applicable). Flat-rate quotes are assigned if services must be done in-shop. Not all services offered can be done on-site.
Standard maintenance is for regularly maintained machines. Usually recommended every 6 months. Our advanced maintenance is for computers that have not had service in a long period of time, or have been exposed to a virus, malware or other form of security breach.
On-site, remote support, or In-Shop.
Add-on for maintenance or standalone service: Desktop and laptop cleanup with air-dusting - removing debris and other build up of dust, hair etc from unit to increase performance and prevent overheating.
Removal of viruses, malware, spyware, and other forms of malicious programs from the computer. Includes our advanced maintenance service.
In-Shop service only.
Potentially unwanted programs, spyware/adware, browser hijackers, etc. which can be remedied easily, fall under this service category.
On-site, remote support, or In-Shop.
Complete PC protection that works. Protecting you from ransomware, bots/backdoors, banking trojans, and PUPs. Four proven protection layers to block online threats on all levels. Fully managed and monitored.
Firewall with intrusion detection, anti-exploit, process monitoring, content control, device control (hardware input/output), web filtering, anti-phishing, access control, data protection. Fully managed and monitored.
Troubleshoot connectivity issues, Install and configure network cards and wireless connections, configure and secure a router, create a secure network, coordinate setup preferences, connect peripheral devices to the wireless network.
Configure and secure a router, create a secure network, coordinate setup preferences, and connect peripheral devices to the network.
Update your router to the latest firmware version, implement the optimal encryption protocol for your environment, advise you on creating secure login credentials, recommend additional device(s) or software to optimally secure your network.
Printer setup & troubleshooting with supported wired/wireless devices. Latest drivers installed and printer settings configured.
New computer setup and configuration, windows updates, personalised settings, antivirus install and wired/wireless printer setup.
Email setup and troubleshooting for most email programs, setup IMAP/POP3 for the requested email service, import contacts/calendar entries.
Are you wanting to learn something new about your computer, device or software? Windows, macOS, iOS, Android and MS Office training is available, one on one!
In home or in office tech consulting. Considering changing things up? We'll assist you with what you need to get for hardware, software and peripherals.
Help with initial setup and connect to the internet, setup email account, show how to find and install applications, show how to find and get connected to a wireless network, troubleshoot any issues with your mobile device.
Transfer/backup user data from a healthy hard drive (with no bad sectors) to another hard drive/PC.
Data recovery for erased/formatted or dead machines. For more extreme data recovery requirements, drive(s) will need to be handled by a recovery centre.
The secure removal of data from your hard disk drives, USB sticks, and SSD's. Mainly used if you are selling or disposing of your computer's media storage.
For Windows only, standard monitoring for backups, backup files and folders, databases, etc. Servers located in Canada.
For Windows, macOS and Linux, 100% supervised/managed backups, daily monitoring and error correction, backup files and folders, databases, etc, unlimited free cloud data recover. Servers located in Canada.