Our Service Rates

Our pricing is simple and straightforward, either a flat-rate or hourly rate for services. All on-site diagnostics and labour is billed at our hourly rate.  Our on-site pricing for most services and consulting is detailed below, however, if your technician finds the service will take over 2 hours to complete – excluding networking and printers – you'll be offered to have the service done off-site where a flat-rate service would be more economical. 

All services done at our location – whether pickup or customer drop-off – are always a flat-rate and not charged based on hours spent. Note, due to the nature of technology, we do not give in-shop prices over the phone. 

On-Site Support & Consulting

Residential | Small Business: $60/hour

Senior & Student: $50.00/hour

Our on-site hourly rate for all services.

1 hour minimum, 30 minute increments thereafter.

Trip charge applies if outside our service area.

Remote Support

Residential | Small Business: $30 /½ hour

Senior & Student: $25.00 /½ hour

Our remote support rate billed in 30 minute increments.

Ideal for quick fixes that are software related.

• Minimum ½ hour charge. 30 minute increments thereafter.

This service is for registered clients only.

In-Shop Work

 Residential | Small Business | Senior | Student: Flat-Rate

Quoted after diagnostics are performed and before service is started.

This service is pick up/drop off only if on-site work cannot be completed in a timely manner.

Fault Diagnostics

Residential | Small Business | Senior | Student: $40 Fixed price

Diagnostic charge for all computer-related issues.

This is required to diagnose and assess issues with the computer prior to a quote being generated.

Additional Information

  • Free pick up and drop off within our service area
  • There is no call out fee for on-site service within service area.
  • All on-site services have a mandatory one hour labour fee.
  • Our No-Fix-no-Fee policy applies to services that cannot be resolved or that we don't support.