Our Service Rates

Our pricing is simple and straightforward, either a flat-rate or hourly rate for services. All on-site diagnostics and labour is billed at our hourly rate.  Our on-site pricing for most services and consulting is detailed below, however, if your technician finds the service will take over 2 hours to complete – excluding networking and printers – you'll be offered to have the service done off-site where a flat-rate service would be more economical.  

All services done at our location – whether pickup or customer drop-off – are always a flat-rate and not charged based on hours spent. Note, due to the nature of technology, we do not give in-shop prices over the phone. 

On-Site Support & Consulting

Residential | Small Business: $60/hour

Senior & Student: $50.00/hour

  • Our on-site hourly rate for all services.
  • 1 hour minimum, 30 minute increments thereafter.
  • Trip charge applies if outside our service area.

Remote Support

Residential | Small Business: $30 /½ hour

Senior & Student: $25.00 /½ hour

  • Our remote support rate billed in 30 minute increments.
  • Ideal for quick fixes that are software related.
  • Minimum ½ hour charge. 30 minute increments thereafter.
  • This service is for registered clients only.

In-Shop Work

 Residential | Small Business | Senior | Student: Flat-Rate

  • Quoted after diagnostics are performed and before service is started.
  • This service is pick up/drop off only if on-site work cannot be completed in a timely manner.

Fault Diagnostics

Residential | Small Business | Senior | Student: $40 Fixed price

  • Diagnostic charge for all computer-related issues.
  • This is required to diagnose and assess issues with the computer prior to a quote being generated.

View Services List

Additional Information

  • Free pick up and drop off within our service area
  • There is no call out fee for on-site service within service area.
  • All on-site services have a mandatory one hour labour fee.
  • Our No-Fix-no-Fee policy applies to services that cannot be resolved or that we don't support.
  • Online appointment booking is strongly recommended to expedite your service with us.

Book Your Service Call Online

Payment Methods

All services require payment upon completion and can be paid by Cash, Check or major Credit/Debit Card. We also offer digital invoicing and emailed invoicing. All services will receive a receipt with total amount paid and services performed. Businesses are granted invoiced payments due within 7 days.