Frequently Asked Questions

A Managed Services Provider (MSP) is an IT partner that handles your business technology proactively. Instead of waiting for things to break, I monitor, maintain, and secure your systems on an ongoing basis — helping reduce downtime and keep everything running smoothly.

Many businesses have a tech-savvy employee or external contact they rely on. I can work alongside them or fully take over, depending on what’s best for your business. Either way, you’ll get more structure, faster response times, and deeper expertise.

That’s break-fix support, and it usually ends up being more reactive, expensive, and stressful. I work to prevent problems before they happen, keep your systems secure and up to date, and provide consistent, ongoing support that grows with your business.

If you’d like a free consultation on how I can help your small business avoid these situations, I’d be happy to chat.

I work with small businesses in the Kawartha Lakes region that are looking for proactive, long-term IT support. Services are available to clients with an active Managed Services Agreement (MSA), which allows me to manage your technology consistently and effectively.

If your team uses email, stores data, or relies on software to do their job, then you need IT that works. Small businesses are more vulnerable to issues because they have fewer internal resources to handle them. I scale my support to fit your size and help you stay protected as you grow.

No — my focus is on modern cloud solutions and endpoint cybersecurity. I don’t manage physical servers or VPN infrastructure, as my services are designed to be agile, scalable, and cloud-centric.

No — I specialise exclusively in small business support and do not offer residential or one-time in-home services.