Frequently Asked Questions

We specialise in providing proactive managed IT support to small businesses in the Kawartha Lakes region. Our services are tailored for clients who have an active Managed Services Agreement (MSA) with us, ensuring consistent, proactive management of your technology environment.

A Managed Services Provider (MSP) is an IT partner that proactively manages and supports your business technology. Instead of only fixing issues as they arise, we continuously monitor, maintain, and secure your IT systems, reducing downtime and improving reliability.

Yes, we offer on-site support for our managed service clients within Lindsay, Ontario. However, most technical issues can be efficiently resolved remotely, which is how the majority of our services are delivered.

No, our expertise is focused exclusively on cloud solutions and cybersecurity for endpoint devices. We do not manage physical servers or VPN infrastructure.

At this time, we do not provide residential or break/fix support services. Our offerings are exclusively designed to support small business clients through managed IT service agreements.

Our business model focuses on proactive managed IT support rather than traditional break/fix services. While break/fix solutions react to problems after they occur, our proactive approach identifies and resolves potential issues before they cause downtime or disruptions. Continuously putting out the same fires is no longer efficient for businesses and can significantly impact productivity. For this reason, we do not offer one-time, break/fix services.

If you would like a free consultation on how we can help your small business avoid these situations, we would be happy to chat!