Privacy Policy
My Commitment to Your Privacy

At McFarland IT Solutions, your privacy isn’t just a checkbox — it’s a promise. I understand how important your personal and business information is, and I’m committed to protecting it with transparency and care.

This Privacy Policy explains how your personal information is collected, used, and safeguarded when you engage with my website or services. It’s always available here so you can review it at any time.

McFarland IT Solutions complies with all relevant Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and, where applicable, the Personal Health Information Protection Act (PHIPA).

Information I Collect

This policy applies to all information collected through this website or during direct engagement with McFarland IT Solutions. You may be asked to provide personal information when:

  • Submitting an enquiry or support request

  • Registering for updates, downloads, or newsletters

  • Requesting a consultation or quote

  • Signing up for services

Personal information collected may include:

  • Full name

  • Business name

  • Email address

  • Phone number

  • Physical or mailing address

  • Any additional information you voluntarily submit

I may also collect non-identifying data such as browser type, IP address, and usage statistics to improve website performance and functionality.

How Your Information Is Used

Your information is used to:

  • Deliver services you’ve requested

  • Respond to enquiries or support requests

  • Send service-related communications (e.g., ticket updates or alerts)

  • Improve website and service offerings using anonymised analytics

Your data is never sold or rented. It is only shared:

  • With trusted service partners (e.g. secure email, cloud storage, payment processors) who help deliver services

  • When legally required by investigations, court orders, or regulatory authorities

Marketing Communications

Marketing emails (e.g. newsletters or service announcements) are only sent if you opt in. You can unsubscribe at any time using the link in those emails or by contacting me directly.

Your Rights Under PIPEDA

In accordance with PIPEDA, you have the right to:

  • Access any personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Withdraw consent to the collection or use of your data (where applicable)

  • Request deletion of your information (subject to legal and service-related retention requirements)

If you are a client in a regulated industry such as healthcare or finance, additional compliance safeguards will be in place to protect sensitive or regulated information.

Data Security

Reasonable measures are in place to protect your information, including:

  • Encryption of sensitive data

  • Limited access controls

  • Ongoing monitoring and patching of infrastructure

  • Safe and secure data deletion practices

Data Retention

Your personal information is only retained for as long as necessary to:

  • Provide services

  • Comply with legal and regulatory obligations

  • Support legitimate business needs

When data is no longer required, it is securely destroyed.

Privacy for Data Recovery & Repair Services

If data recovery or repair services are provided:

  • Temporary backups may be created for protection during service and deleted immediately after

  • Files are never accessed or reviewed without your permission

  • All data is treated with strict confidentiality

For sensitive data, encryption or password protection is encouraged — and I’m happy to assist if needed.

If no backup is taken, McFarland IT Solutions is not responsible for any data loss during service. Clients are strongly encouraged to maintain regular backups.

Third-Party Sites

This website may link to third-party sites. Their privacy practices are not controlled or endorsed. It’s recommended you review their privacy policies directly.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in services, technologies, or legal obligations. Updates will be posted here and, where applicable, shared via email or service notices.

Last updated: July 2025

Contact

For questions about this Privacy Policy, please contact:

McFarland IT Solutions
Email: help@mcfarlandit.ca
Phone: 705-768-8399
Location: Lindsay, Ontario, Canada