Privacy Policy
Our Commitment to Your Privacy

At McFarland IT Solutions, your privacy isn’t just a checkbox—it’s a promise. We understand how important your personal and business information is, and we’re committed to protecting it with transparency and care.

This Privacy Policy outlines how we collect, use, and safeguard the personal information you provide to us through our website and services. We’ve made this policy easily accessible on our website so you can review it at any time.

We comply with all relevant Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and, where applicable, the Personal Health Information Protection Act (PHIPA).

Information We Collect

This policy applies to all data collected or submitted on our website or through direct engagement with our services. You may be asked to provide personal information when:

  • Submitting an enquiry or support request

  • Registering for updates, downloads, or newsletters

  • Requesting a consultation or quote

  • Signing up for services

Personal information collected may include:

  • Full name

  • Business name

  • Email address

  • Phone number

  • Physical or mailing address

  • Any additional information you voluntarily submit

We may also collect non-identifying data, such as browser type, IP address, and website usage statistics, to improve functionality and performance.

How We Use Your Information

We use the information you provide to:

  • Deliver services you’ve requested

  • Respond to enquiries or support requests

  • Send service-related communications (e.g., ticket updates or alerts)

  • Improve our website and service offerings using anonymised analytics

We do not sell or rent your personal information to third parties. Your data is only shared:

  • With trusted service partners (e.g. secure email, cloud storage, payment processors) who help us fulfil your requests

  • When legally required to comply with investigations, court orders, or regulatory requests

Marketing Communications

You’ll only receive marketing communications from us (such as newsletters or service updates) if you’ve opted in. You can unsubscribe at any time by clicking the link in our emails or by contacting us directly.

Your Rights Under PIPEDA

In accordance with PIPEDA, you have the right to:

  • Access any personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Withdraw consent to the collection or use of your data (where applicable)

  • Request deletion of your information (subject to legal and service-related retention requirements)

If you are a client in a regulated industry such as healthcare or finance, additional compliance safeguards will be in place to protect sensitive or regulated information.

Data Security

We take reasonable steps to protect your data using physical, technical, and organisational measures, including:

  • Secure encryption of sensitive information

  • Limited access to personal data within our systems

  • Ongoing monitoring and patching of infrastructure

  • Safe and secure data deletion practices

Data Retention

Your personal information is only retained for as long as necessary to:

  • Provide services

  • Comply with legal and regulatory obligations

  • Support legitimate business needs

When data is no longer required, it is securely destroyed.

Privacy for Data Recovery & Repair Services

When conducting upgrades, repairs, or diagnostics:

  • We may create a temporary backup (if required) before beginning service. These backups are deleted permanently upon completion of the work.

  • We do not open or examine your files unless explicitly instructed by you.

  • All client data is handled confidentially and with respect.

  • For sensitive or personal content, we encourage encryption or password protection. We’re happy to help you with this if needed.

  • If no backup is taken, McFarland IT Solutions is not responsible for any loss or corruption of data during service. Clients are strongly encouraged to maintain their own regular backups.

Third-Party Sites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. You should review the privacy policies of third-party websites independently.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in services, technology, or legal requirements. Updates will be posted on this page and, where appropriate, notified to you via email or service alert.

Last updated: April 2025

Contact Us

For questions about this Privacy Policy, please contact:

McFarland IT Solutions
Email: help@mcfarlandit.ca
Phone: 705-768-8399
Location: Lindsay, Ontario, Canada