TotalCare Managed IT Services

Managed IT Support for Your Home Office & Small Business

You have a business to run, but how often are you chasing after IT problems instead? Systems are down and work stalls. Worse, a hacker attacks your computer, ransomware locks the data, or a virus spreads like wildfire – and there is nothing you can do to stop it...


The computers, the lifeblood of your business, instead clot productivity and threaten precious data. 


You need a company that turns IT gloom into a worry-proof system of devices that hum merrily along. And when problems arise, they are fixed in a snap – usually before you realise there was even an issue. You need all-in-one IT provider to solve every problem, keep you on the leading edge of technology, and make your systems impervious to hackers and malware. 


That answer is what is known as a Managed Service Provider (MSP), also called an IT solutions provider. Companies like ours are experts in technology, and have staff to handle all your computer needs and fix problems as they arise. If you have an IT person or department, we can work alongside, or we can be your entire department – with one low monthly fee! 


Prevent Downtime, Security Breaches, & Malware


Lightning Fast Recovery from an Outage: With our protections in place, outages are the rare exception, rather than the rule. In the uncommon event your system goes down, we will leap into action. Our experts fully control your impacted devices remotely, and have you up in running in minutes rather than hours or days – without data loss. Viruses are wiped clean, data locked up by ransomware recovered, and hackers repelled.  


Up-to-Date Secure PCs and Servers: Most hackers compromise systems that are not up to date. Software is constantly patched, or fixed by their vendors. If these patches are not installed quickly and properly, the systems running them are sitting ducks for viruses, malware, ransomware and breaches. Our company patches all your software promptly, completely, and without you needing to lift a finger .


Computer Monitoring Spots Issues Before they Become Problems: Chances are no one is watching all of your computers looking for signs of trouble. Our technicians keep a careful and constant eye, monitoring each device for performance issues, hard drives near capacity, abnormal behavior, and signs of viruses or cyber-criminals. 


Did you know? On average, 31 hours of productivity time are lost each week due to IT interruptions.

Experience All These Benefits

Increased Uptime: Up-to-date computers, device monitoring and lightning fast remediation lead to near constant uptime. 


Safer Computing: Our services watch for signs of trouble, and keep your computers safe from hackers with a rich layer of security. 


Reduced Costs: In-house IT staff is expensive, with salary, benefits, office space and equipment. These costs weigh a business down. In addition, when an experienced staffer leaves, it is tough to replace them. Our services come with an affordable monthly rate and are an operating cost rather than CaPex. Moreover, we are always staffed with the best IT experts in the business.  


More Productivity and Efficiency:  Less downtime, well performing machines, modern hardware and software keep your office humming and workers at peak efficiency.  


Leading Edge Technology:  Our team knows what technologies will make your business really shine, and keep you up to date with the latest and greatest. 


IT Problems Go Away:  PCs and servers are complex and finicky. Problems are part of IT life. However, our expertise, combined with deep monitoring, security protection, and fast remote problems solving will have you saying goodbye to most glitches. 

Solve all of your IT worries with one plan

TotalCare Security

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SECURITY & PROTECTION

Managed Antivirus & Licensing

• Virus & Ransomware Protection

• File Guard & Surf Protection

• Virus Definition & Program Updates

• Adblock Browser Protection¹


PROACTIVE MAINTENANCE

• 24x7 Monitoring of Antivirus

 

ON-DEMAND SUPPORT

• Non-critical Response Time: Next Day 


STAY PROTECTED AND GET SUPPORT

• Limited Phone Support

• Email Support for all standard issues


ADDITIONAL FEATURES

• Predictable Budgeting

Contact For Pricing*

TotalCare ProActive

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SECURITY & PROTECTION

Managed Antivirus & Licensing

• Virus & Ransomware Protection

• File Guard & Surf Protection

• Virus Definition & Program Updates

• Adblock Browser Protection¹

• FREE Remote Virus Remediation²


PROACTIVE MAINTENANCE

• 24x7 Monitoring of Antivirus 

• 24x7 Monitoring of Workstations and Laptops

• Proactive Maintenance

• Microsoft Updates and Patch Management

• 3rd Party Patch Management

• Event Viewer Checkup

• Network Resource Monitoring

• Automatic Problem Resolution


 ON-DEMAND SUPPORT

• Non-critical Response Time: Next Day

• Unlimited Remote Support³
 

STAY PROTECTED AND GET SUPPORT

• Limited Phone Support

• Email Support for all standard issues


ADDITIONAL FEATURES

• Scheduled On-Site Maintenance: Annual

• Services Discount

• Predictable Budgeting

Contact For Pricing*

TotalCare Prime

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SECURITY & PROTECTION

Managed Antivirus & Licensing

• Virus & Ransomware Protection

• File Guard & Surf Protection

• Virus Definition & Program Updates

• Adblock Browser Protection¹

• FREE Remote Virus Remediation²


PROACTIVE MAINTENANCE

• 24x7 Monitoring of Workstations and Laptops

• Proactive Maintenance

• Microsoft Updates and Patch Management

• 3rd Party Patch Management

• Event Viewer Checkup

• Network Resource Monitoring

• Automatic Problem Resolution


ON-DEMAND SUPPORT

• Non-critical Response Time: Same Day 

• Unlimited Remote Support³

• Limited FREE On-Site Support³


STAY PROTECTED AND GET SUPPORT

• Limited Phone Support

• Email Support for all standard issues 


NETWORK SUPPORT

• DNS Security Configured Router  

• Managed Router Services

• Network Monitoring and Management

• Networked Printer Support


ADDITIONAL FEATURES

• Scheduled General Maintenance: Bi-Annual

• Services Discount

• Predictable Budgeting

Contact For Pricing*

Custom plans for custom solutions

Depending on your company's needs, we can tailor a plan to what suits you. Custom pricing and plans are always something we will offer first. If one of the above plans works for you, great!


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*Priced per computer — desktop/laptop/workstation/server recurring monthly. Plans do not include hardware/parts &/or software or materials if needed, data recovery, online/local backup or other services not listed. Pricing and plans subject to change without notice. All services during business hours only and some services may require purchase of compatible &/or additional equipment. 

¹ Limited to specific browsers.

² On-site remediation will become subject to a surcharge. We reserve the right to assess a fee if we feel that this service is being abused.

³ Normal on-site hourly rates apply if issue cannot be resolved remotely. The limited free onsite support is 1st hour free, normal hourly rate thereafter.