Managed IT Services

Proactive IT Support for Home Office & Small Business

Fully managed and monitored security, systems and networking with cloud backup add-ons will ensure your home office and small business keeps its rhythm. Peace of mind in knowing your computers are remotely monitored and managed  24/7 allows you to do what you do best - your business! Our managed services plans give you proactive support for your computers - catching any issues which may arise before the worst happens.


Our Business TotalCare plans give you the options of remote support to the affected computer. Email support for non-priority issues and phone support for situations that need a little more attention. TotalCare means: Total care -  Network security, 24/7 systems monitoring and management, data protection and user support – we handle it all for a single, predictable monthly fee.  We'll be your own virtual IT department!

TotalCare Security

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SECURITY & PROTECTION

- Managed Anti-Malware & Licensing

- Virus & Ransomware Protection

- File Guard & Surf Protection

- Virus Definition & Program Updates

- Ad Block Browser Protection*


PROACTIVE MAINTENANCE

- 24x7 Monitoring of Antivirus

 

ON-DEMAND SUPPORT

- Guaranteed Response Time: Next Day


STAY PROTECTED AND GET SUPPORT

- Limited Phone Support

- Email Support for all issues


ADDITIONAL FEATURES

- Predictable Budgeting

Contact For Pricing

TotalCare ProActive

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SECURITY & PROTECTION

- Managed Anti-Malware & Licensing

- Virus & Ransomware Protection

- File Guard & Surf Protection

- Virus Definition & Program Updates

- Ad Block Browser Protection*

- FREE Remote Virus Remediation**


PROACTIVE MAINTENANCE

- 24x7 Monitoring of Workstations and Laptops

- Proactive Maintenance

- Microsoft Updates and Patch Management

- 3rd Party Patch Management

- Event Viewer Checkup

- Network Resource Monitoring

- Automatic Problem Escalation & Resolution


 ON-DEMAND SUPPORT

- Guaranteed Response Time: Next Day

- Unlimited Remote Support***
 

STAY PROTECTED AND GET SUPPORT

- Limited Phone Support

- Email Support for all standard issues


ADDITIONAL FEATURES

- Services Discounts 

- Additional Services Discount

- Predictable Budgeting

Contact For Pricing

TotalCare Prime

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SECURITY & PROTECTION

- Managed Anti-Malware & Licensing

- Virus & Ransomware Protection

- File Guard & Surf Protection

- Virus Definition & Program Updates

- Ad Block Browser Protection*

- FREE Remote Virus Remediation**

- Cloud Data Backup - SBackup Included^


PROACTIVE MAINTENANCE

- 24x7 Monitoring of Workstations and Laptops

- Proactive Maintenance

- Microsoft Updates and Patch Management

- 3rd Party Patch Management

- Event Viewer Checkup

- Network Resource Monitoring

- Automatic Problem Escalation & Resolution


ON-DEMAND SUPPORT

- Guaranteed Response Time: Same Day

- Unlimited Remote Support***

- Limited FREE On-Site Support***


STAY PROTECTED AND GET SUPPORT

- Limited Phone Support

- Email Support for all issues


NETWORK SUPPORT

- DNS Security Configured Router  

- Managed Router Services


ADDITIONAL FEATURES

- Services Discounts

- Scheduled General Maintenance (Bi-Annually) 

- Predictable Budgeting

Contact For Pricing

À La Carte & Add-on Features

Cloud Backup - LTBackup - Cloud Data Backup (Windows Only).

Cloud Backup - SBackup - Fully managed and monitored cloud backup with support (macOS and Windows).

Bitdefender Cloud Security - Fully managed and monitored standalone Antivirus for macOS and Windows.

Emsisoft Anti-Malware - Fully managed and monitored standalone Antivirus for Windows

*Limited to specific browsers.

**On-site remediation will become subject to a surcharge. We reserve the right to assess a fee if we feel that this service is being abused.

***Normal hourly rates for on-site support if issue cannot be resolved remotely. The limited free onsite support is 1 hour free per day. After 1 hour normal rates apply.

^SBackup supports 1 computer. You have the option of adding additional computers for a small fee.


Price will be based per computer — desktop/laptop/workstation and recurring monthly. Pricing and plans subject to change without notice.