Terms of Service



At McFarland IT Solutions, we value our customers and we ensure that we deliver a professional service to our clients at affordable prices. We offer a 15 day warranty policy for all work completed. Virus removal has a 3 day warranty. If within these time frames, after the technician has completed their visit or in-shop repair and you experience the same technical issues as those that you first reported to us, or that the work carried out by the technician prevents you from using the computer, contact us for a return visit and we'll provide the service at no additional charge.

The finer print...simplified.

Modified Date: October 2nd, 2018


These terms govern the provision of any computer support services (“Services”) provided by McFarland IT Solutions known as “We”, “Our” and “Us”.

We provide you with access to and use of the Services subject to your compliance with the Terms. We reserve the right to refuse to provide the Services to anyone at any time without notice for any reason. You represent and warrant to us that you are at least 18 years old and that you have the right, capacity and authorisation necessary to legally bind yourself to these Terms.

Authorisation to Access your Computer

You acknowledge that by your use of the Services you are authorising us to access and control your computer for the purposes of computer diagnosis, service and repair. 

In connection with delivering the services we may download and use software, gather system data, take control of your computer and access or modify your computer settings. 

By accepting these terms, you hereby grant us the right to connect to your computer, download, install and use software on your computer to gather system data, repair your computer, take control of your computer and change the settings on your computer while performing the services.


Any verbal quote given by us is given as a guide based on limited information provided by a customer. A verbal quote is intended to give the customer an estimate on the price and not an assurance that the product or service will be sold at that price. 

Any written quote will be provided by us at that price. All written quotes are valid for only 15 days. Once work commences, after a technician has evaluated the system, should it appear that the cost to repair is more than quoted, no work will commence without explicit client approval.

Fault Diagnostics/Bench Fee

For all computer-related issues. No exceptions.
This fee is to allow our technicians to adequately find solutions for your technical problems. We charge a bench fee for items that are out of warranty and/or when solutions must be found in order to repair your item to get it working properly. Additionally, we do not accept self diagnostics nor diagnostics from other shops in lieu of checking a device for proper repairs with our in-house tools. If the problem is not major, this fee may cover the service.

This fee is only billed if service is declined.

Legal Rights

The client is the legal owner or authorised representative of the legal owner of the property and all data and components contained therein sent to us. 

You must be the owner, or have the permission of the owner, for us to work on your equipment. We will only take instructions for work from the owner or their designated representative. If equipment is left with us and is not collected within thirty (30) days after we notify you that the requested service is complete, we will treat your equipment as abandoned and becomes the sole property of McFarland IT Solutions. 

You agree to hold us harmless for any damage or claim for the abandoned property, which we may discard at our sole discretion. Any and all charges are still your responsibility.

On-site Services

For in-home or in-office services, a person of at least 18 years of age must be present during the entire period services are provided. If no adult is present when our technician arrives, services will be denied and a cancellation charge equal to one hours work on-site will be assessed.

Backup Services & Potential Data Loss

While we will make all reasonable efforts to safeguard the contents (data) stored on your computer, you understand and agree that prior to contacting or allowing us to perform diagnostic, repair, or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives if you so desire. You acknowledge and agree that we and/or our third-party service provider shall not be responsible under any circumstances for any loss, alteration, or corruption of any software, data or files. If you do not have a backup of your software and data, we can provide you with our data backup service at an additional cost. However, we cannot guarantee the integrity of the data when backing up.


We agree not to disclose any and all information or data files supplied with, stored on, or recovered from client's equipment except to employees or agents of McFarland IT Solutions subject to confidentiality agreements or as required by law.

Limited Liability

We shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service. In no event will we be liable for any damage to the laptop/desktop/equipment, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if we have been advised of the possibility of damages or loss to persons or property. Our liability of any kind with respect to the services, including any negligence on our part, shall be limited to the contract price for the services. 

The client and our business agree that the sole and exclusive remedy for unsatisfactory work shall be, at our option, additional attempts by us must be allowed to complete the work in a satisfactory manner, or refund of the amount paid by the client. The parties acknowledge that the price of our services would be much greater if we undertook more extensive liability.

The client is aware of the inherent risks of injury and property damage involved in laptop/desktop repair, including without limitation, risks due to destruction or damage to the machine, media, or data and inability to repair the machine or recover data, including those that may result from the negligence of our company, and assumes any and all known risks of injury and property damage that may result.

Payment Terms

All work must be paid in full upon completion of service (business services will be given 15 days from service date to pay the invoice due.) If an amount remains delinquent 7 days after its issue date, an additional 5% penalty will be added for each week of delinquency. In case collection proves necessary, the client agrees to pay all fees incurred by that process.

No Fix No Fee Policy

Our No Fix No Fee policy covers the following scenarios:

  • We are unable to repair your computer due to lack of specialist equipment or tools.
  • We do not support the services requested.
  • We are unable to repair your computer due to a hardware issue.
  • The cost of the repair exceeds the cost to replace the computer or purchasing a new machine.
  • The cost of a repair exceeds an in date quotation in writing or by phone (at present 15 days) and the customer decides not to proceed. 

The following circumstances are not covered by our no fix no fee policy:

  • A customer has been given a price, makes a booking and then cancels after a pickup or during an on-site callout.
  • A customer is not present for an on-site callout or pick-up appointment.
  • The customer fails to provide a legitimate software disk or licence code for windows or other software.
  • The customer refuses the cost of the labour and labour has already been performed on the computer/device.
  • The customer does not allow us to complete work for whatever reason after work has started exempt in the event of a price increase within 15 days if being given a quote by phone or in writing.

All circumstances above would result in a billed diagnostic and consultation service charge.

​Cancellation Policy

If you need to cancel or reschedule your appointment, please do so over the phone, prior to 2 hours before your scheduled appointment time. Appointments cancelled or rescheduled within 2 hours of your scheduled time or If there is no call and we arrive on-site with nobody home or no access to the computer/device you requested the service for, there will be a cancellation fee of one-hour labour charge.

These terms and conditions must be agreed upon by the client before any work can be performed.