Terms of Service

 

OUR WARRANTY POLICY

At McFarland IT Solutions, we value our customers and we ensure that we deliver a professional service to our clients at affordable prices. We offer a 15 day warranty policy for all work completed. Virus removal has a 3 day warranty. If within these time frames, after the technician has completed their visit or in-shop repair and you experience the same technical issues as those that you first reported to us, or that the work carried out by the technician prevents you from using the computer, contact us for a return visit and we'll provide the service at no additional charge.

The finer print...simplified.

Modified Date: March 21st, 2019


​​TERMS AND CONDITIONS OF SERVICE
PLEASE READ THE FOLLOWING TERMS OF SERVICE CAREFULLY AS IT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.


These terms govern the provision of any computer support services (“Services”) provided by McFarland IT Solutions known as “We”, “Our” and “Us”.


We provide you with access to and use of the Services subject to your compliance with the Terms. We reserve the right to refuse to provide the Services to anyone at any time without notice for any reason. You represent and warrant to us that you are at least 18 years old and that you have the right, capacity and authorisation necessary to legally bind yourself to these Terms.


Authorisation to Access your Computer


You acknowledge that by your use of the Services you are authorising us to access and control your computer for the purposes of computer diagnosis, service and repair. 


In connection with delivering the services we may download and use software, gather system data, take control of your computer and access or modify your computer settings. 


By accepting these terms, you hereby grant us the right to connect to your computer, download, install and use software on your computer to gather system data, repair your computer, take control of your computer and change the settings on your computer while performing the services.


Quotes


Any verbal quote given by us is given as a guide based on limited information provided by a customer. A verbal quote is intended to give the customer an estimate on the price and not an assurance that the product or service will be sold at that price. 


Any written quote will be provided by us at that price. All written quotes are valid for only 15 days. Once work commences, after a technician has evaluated the system, should it appear that the cost to repair is more than quoted, no work will commence without explicit client approval.


Fault Diagnostics/Bench Fee


For all computer-related issues. No exceptions.
This fee is to allow our technicians to adequately find solutions for your technical problems. We charge a bench fee for items that are out of warranty and/or when solutions must be found in order to repair your item to get it working properly. Additionally, we do not accept self diagnostics nor diagnostics from other shops in lieu of checking a device for proper repairs with our in-house tools. If the problem is not major, this fee may cover the service.


This fee is only billed if service is declined.


Legal Rights


The client is the legal owner or authorised representative of the legal owner of the property and all data and components contained therein sent to us. 


You must be the owner, or have the permission of the owner, for us to work on your equipment. We will only take instructions for work from the owner or their designated representative. If equipment is left with us and is not collected within thirty (30) days after we notify you that the requested service is complete, we will treat your equipment as abandoned and becomes the sole property of McFarland IT Solutions. 


You agree to hold us harmless for any damage or claim for the abandoned property, which we may discard at our sole discretion. Any and all charges are still your responsibility.


On-site Services


For in-home or in-office services, a person of at least 18 years of age must be present during the entire period services are provided. If no adult is present when our technician arrives, services will be denied and a cancellation charge equal to one hours work on-site will be assessed.


Backup Services & Potential Data Loss


While we will make all reasonable efforts to safeguard the contents (data) stored on your computer, you understand and agree that prior to contacting or allowing us to perform diagnostic, repair, or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives if you so desire. You acknowledge and agree that we and/or our third-party service provider shall not be responsible under any circumstances for any loss, alteration, or corruption of any software, data or files. If you do not have a backup of your software and data, we can provide you with our data backup service at an additional cost. However, we cannot guarantee the integrity of the data when backing up.


Confidentiality


We agree not to disclose any and all information or data files supplied with, stored on, or recovered from client's equipment except to employees or agents of McFarland IT Solutions subject to confidentiality agreements or as required by law.


Limited Liability


We shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service. In no event will we be liable for any damage to the laptop/desktop/equipment, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if we have been advised of the possibility of damages or loss to persons or property. Our liability of any kind with respect to the services, including any negligence on our part, shall be limited to the contract price for the services. 


The client and our business agree that the sole and exclusive remedy for unsatisfactory work shall be, at our option, additional attempts by us must be allowed to complete the work in a satisfactory manner, or refund of the amount paid by the client. The parties acknowledge that the price of our services would be much greater if we undertook more extensive liability.


The client is aware of the inherent risks of injury and property damage involved in laptop/desktop repair, including without limitation, risks due to destruction or damage to the machine, media, or data and inability to repair the machine or recover data, including those that may result from the negligence of our company, and assumes any and all known risks of injury and property damage that may result.


Payment Terms


All work must be paid in full upon completion of service (business services will be given 7 days from service date to pay the invoice due.) If an amount remains delinquent 7 days after its issue date, an additional 5% penalty will be added for each week of delinquency. In case collection proves necessary, the client agrees to pay all fees incurred by that process.


A fee of $75 will be charged for any check returned for any reason. This includes a $35.00 NSF fee plus a $40.00 administrative fee to process these returned funds and re-bill. 


Pricing Disclaimer

 

We do everything we can to ensure that the prices for our services are fair, and we try to keep our prices constant. Sometimes we need to change the cost of a service, either up or down due to the nature of the industry, therefore:


  • Prices and availability are subject to change without notice.
    While we strive for accuracy, mistakes happen. In the event of an incorrect price on a quote or order, you will be notified by email or phone, and given the option to accept the corrected price or cancel the order, likewise;


  • Prices may be changed at any time without notice.
    We reserve the right to change our service prices at any time without notice. However, if you were quoted for but not yet paid for a service, we will honor the price for 7 days from when the quote was placed, also;


  • Prices listed from competitors or any websites are not accepted.
    We obtain our products through a number of different channels and cannot control when prices are updated. We reserve the right not to accept &/or match a price listed from a competitor, be it storefront or website.


No Fix No Fee Policy


Our No Fix No Fee policy covers the following scenarios:

  • We are unable to repair your computer due to lack of specialist equipment or tools.
  • We do not support the services requested.
  • We are unable to repair your computer due to a hardware issue.
  • The cost of the repair exceeds the cost to replace the computer or purchasing a new machine.
  • The cost of a repair exceeds an in date quotation in writing or by phone (at present 15 days) and the customer decides not to proceed. 

The following circumstances are not covered by our no fix no fee policy:

  • A customer has been given a price, makes a booking and then cancels after a pickup or during an on-site callout.
  • A customer is not present for an on-site callout or pick-up appointment.
  • The customer fails to provide a legitimate software disk or licence code for windows or other software.
  • The customer refuses the cost of the labour and labour has already been performed on the computer/device.
  • The customer does not allow us to complete work for whatever reason after work has started exempt in the event of a price increase within 15 days if being given a quote by phone or in writing.

All circumstances above would result in a billed diagnostic and consultation service charge.


​Cancellation Policy


If you need to cancel or reschedule your appointment, please do so over the phone, prior to 2 hours before your scheduled appointment time. Appointments cancelled or rescheduled within 2 hours of your scheduled time or If there is no call and we arrive on-site with nobody home or no access to the computer/device you requested the service for, there will be a cancellation fee of one-hour labour charge.


Online Booking "No Show and Late Cancellation Fee"


In the event we have agreed to allow you to drop off your device to our location we have a "No Show and Late Cancellation Fee" policy that will result in a $25 fee if you cancel your drop-off appointment with less than 3 hours notice or do not show up for your in-shop appointment. Clients who cancel their appointments at least 3 hours in advance will not be charged a fee. Timely cancellation will allow this appointment time to be offered to another client.


What counts as a "No Show" or "Late Cancellation"?

A No Show or Late Cancellation is considered to be any online scheduled appointment where the client:

  • Does not come in for the appointment within 30 minutes of the scheduled time or
  • Cancels the appointment less than 3 hours prior to the appointment


How do I cancel my appointment to avoid a fee?

You can cancel your appointment by:

  • Calling us at 705-768-8399
  • Cancelling via the Book Online link located at the top of our website.

These terms and conditions must be agreed upon by the client before any work can be performed.